Customer support
Look up any customer in KeyMetriq and see their purchases, refunds, emails, and video views on one timeline. No second tab, no guessing.
A refund question comes in and the answer lives in Stripe. The order details are in the shop admin, the payment record is in a third tab, and the customer swears they wrote in last month under a different email. You spend more time reconstructing who this person is than actually helping them. KeyMetriq puts the whole customer on one screen, so the ticket and the truth finally sit side by side.
Type a name or email and the full customer record appears: purchases, refunds, emails, and video views on a single timeline. The context is there before you start typing your reply, whatever help desk you answer from.
Automatic identity resolution stitches the same person together across Stripe, your shop, your email tool, and your community. Duplicates merge, spam gets cleaned out, and you always see the complete history, not a fragment of it.
Refund and invoice questions get answered from real payment data, not from memory or a promise to check. KeyMetriq matches payments against actual bank transactions, so what you tell the customer is what actually happened.
KeyMetriq tracks who watched which video on Vimeo, YouTube, and Wistia and ties every view to the customer's profile. For course and membership businesses, that means you diagnose from behavior instead of from the customer's retelling.
The AI assistant is available from any page and answers from your live data. Ask about a customer's history, an invoice, or their last purchase in plain language, with answers scoped to what your role is allowed to see.
More use cases
Be first in line when KeyMetriq opens. Early access members lock in launch terms.